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Work with us

After Dark Chapter 2 - Photography by Liam Wong

We have a unique opportunity for you to become a member of the ARK/8 team.



Community & Retail Experience Manager


Location: Hybrid / London E3
Reporting to: TBC
Days/ Hours: Full time position. Days required in Store/Office will include Thursday/ Friday and Saturdays


About ARK/8:

ARK/8 is a cutting-edge brand at the intersection of fashion, gaming, and culture. We create unique, high-quality products inspired by gaming and sci-fi aesthetics, and we’re on a mission to build a vibrant, engaged community around our brand. If you’re passionate about gaming, fashion, and fostering meaningful connections on and offline, we want to hear from you.


Role Overview:

As our Community & Retail Experience Manager, you will be the face and voice of ARK/8—building and nurturing an engaged, loyal community while driving awareness and growth for the brand. This dynamic role requires a creative, strategic, and hands-on individual with a passion for community building, influencer collaboration, and social media management. Flexibility is essential, as the role will expand to include evening and weekend availability to ensure our community feels supported and engaged around the clock, on and offline in our London store.


Key Responsibilities:

  1. Community Building:

    1. Cultivate a welcoming and inclusive community of ARK/8 fans across social media platforms, forums, and other digital spaces.

    2. Engage directly with the community through active participation in discussions, responding to comments, and fostering authentic connections.

    3. Develop and execute community initiatives such as instore events, challenges, and campaigns to drive engagement and loyalty.


  2. Retail Lead:

    1. Serve as the retail lead for the ARK/8 store during the week and weekend, providing outstanding customer service and driving sales on a commission-based structure.

    2. Train junior team members to uphold ARK/8’s high standards of customer engagement and service.

    3. Take sole responsibility for managing the store staff rota, ensuring efficient staffing and smooth operations.


  3. Influencer Outreach:

    1. Identify, build, and maintain relationships with key influencers and content creators in the gaming, fashion, and pop culture spaces.

    2. Collaborate with influencers to co-create content, amplify brand campaigns, and grow ARK/8’s visibility.

    3. Monitor influencer campaigns to ensure alignment with brand values and goals.


  4. User-Generated Content (UGC) Creation:

    1. Encourage and curate UGC from our community to showcase on ARK/8’s channels.

    2. Develop strategies to inspire fans to share their ARK/8 experiences and products organically.

    3. Repurpose UGC across platforms while maintaining consistent branding and tone of voice.


  5. Social Media and PR Management:

    1. Manage ARK/8’s social media accounts, including content planning, posting, and monitoring.

    2. Create compelling, on-brand content to drive engagement and reach.

    3. Stay up to date on social media trends and best practices, ensuring ARK/8 remains innovative and relevant.

    4. Leverage PR expertise to build and maintain relationships with key industry publications and platforms such as IGN, Gamespot, Eurogamer, and publishing community managers

    5. Develop strategies to secure press coverage and collaborations that amplify ARK/8’s presence in the gaming and fashion communities.


  6. Customer Service:

    1. Provide exceptional, timely customer service across all platforms, addressing queries, resolving issues, and maintaining a positive brand image.

    2. Act as the liaison between the community and internal teams to relay feedback, suggestions, and concerns.



Requirements

  1. Proven experience in community management, social media, or a related role.

  2. Strong understanding of influencer marketing and UGC strategies.

  3. Excellent written and verbal communication skills, with a flair for storytelling and creativity.

  4. Deep knowledge of gaming and fashion trends, with the ability to speak authentically to our audience.

  5. Ability to analyse data and insights to inform strategies and measure success.

  6. Flexible schedule, including availability for evenings and weekends (Saturdays).

  7. A proactive, self-motivated attitude and a genuine passion for building and connecting with communities.


Why Join Us?

  1. Be part of a fast-growing, innovative brand at the forefront of gaming and fashion.

  2. Collaborate with a passionate, creative team in a dynamic and inclusive environment.

  3. Opportunity to shape and grow a thriving community that celebrates creativity, individuality, and shared passions.


How to Apply

If you’re ready to take on this exciting opportunity and make your mark at ARK/8, send your resume, cover letter, and examples of relevant work (e.g., social media campaigns, UGC initiatives, or community projects) to:

naomi@ark8.net


Join us in building a community where gaming and fashion collide to create something extraordinary!