- Product Care
- Size Charts
- Privacy/Cookies Policy
At ark/8, we love SF movies, Anime, Video Games, Low-fi and Hi-fi, Fantasy, Comics, Japan and Digital Art (in no particular order). Our aim is to translate that love into compelling collaborations that are built to last.
Quality is at the very core of our philosophy and our products are characterized by high-end materials and fine details. All our items are very limited editions. No restock, ever.
For our jewelry, we take pride in our dedication to perpetuating traditional and artisanal methods as well as experimenting with cutting-edge technology.
Our motto is to always thrive to become better versions of ourselves when a new day arises.
1 — SHIPPING INFORMATION
You are currently on the Ark8 website for Europe and the rest of the world (except North America which can be found at us.ark8.net). An order placed on the ark8.net website can only be shipped to the countries in the list below. All the information below is pertaining to shipping information within this region. If you wish your order to be delivered to an address in the US or Canada, please check us.ark8.net.
We offer free ground standard shipping on all orders to the Benelux, France, Germany and the United Kingdom.
An express, tracked option is also available at a cost. The following rates apply:
Bosnia And Herzegovina 19.90€
Czech Republic 14.99€
New Zealand 50.00€
South Korea 39.99€
United Kingdom 9.99€
DELIVERY RULES AND RESTRICTIONS
- An order placed before 3 p.m. (Monday to Friday) will be shipped the same day.
- An order placed on Friday afternoon after 3pm, or during the weekend, will be shipped on Monday.
- Our carriers do not deliver on Saturday, Sunday, and holidays.
- If you have not received your delivery within the number of days shown for your country in the table above, please track your order or contact our customer care team: firstname.lastname@example.org
TAXES AND DUTIES
All orders are shipped on a ddp basis (delivery duty paid) for the European Union. All other countries are subject to local taxes and/or import duties, which are levied by your local customs authority. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country shipping to.
2 — RETURNS POLICY
What matters to us is that you are completely satisfied with what you purchase on the ARK/8 store.
If you are not happy with your purchase for any reason, you can of course return your order and be refunded. Just make sure you do it within 14 days of receipt (counting from the day after you received your order) and that the product is in its original condition and packaging. This implies that the products must be :
- unworn, unwashed, undamaged;
- with its price tag and brand label;
- complete (i.e. together with all items such as a belt, keychain etc. which came with the original product, free gifts received with the product and if the items was part of a bundle or a special promotion, the other items that were part of the bundle or special promotion must be returned as well);
- placed in the packaging in which you received it;
We reserve the right to refuse returns if the items do not comply with this requirement.
Returns outside the 14-day time frame may be accepted solely at the discretion of Ark/8.
If you would like to exchange an item, please follow the return procedure for your original item and then place a new order on our store for the new item. We do not process exchanges directly.
Here after are the following steps you should follow to complete your return,
If you have received an item that you did not order or a faulty item, please send us an email at email@example.com with as many details as possible (such as pictures of the faulty items) and we will happily help you further. If the item is proven to be faulty under our responsibility, you may not have to send it back to us.
If you are returning an item that doesn't fit, or that you are simply not happy with, you don't need to contact us. Instead please follow this link to download our returns form. Please fill print it out and full it in.
Please put the item in its original packaging and make sure it's sealed properly.
Any returns for which the sender cannot be identified will be refused, so make sure you always enclose the return form from STEP 1 in the box.
Please send the package at the following address :
We recommend you use a tracked mail service as we cannot be held responsible for any loss or damage that would occur at that stage.
Please note that for all returned items the shipping cost will be at your charge. As explained above, if the item is faulty or you received it due to a mistake on our side, you should not return it but will get a refund instead after contacting our customer service.
As mentioned above we reserve the right to refuse returns if the items do not comply with our requirements. In this case, it will not be sent back to you and the original shipping cost is non-refundable.
3 — REFUND
Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us.
Be sure to also factor in the ship time for your return to be delivered to us.
You will receive e-mail updates from us to help track the progress of your return.
The refund will be credited to the original payment method used to place the order.
If a discount was applied to your original order, the amount refunded will be adjusted if necessary.
If you have any other questions about returns please feel free to email us at firstname.lastname@example.org
1 — CLOTHING
2 — JEWELLERY
Here are a few tips to keep Silver/Gold jewellery from tarnishing.
With time, natural processes cause oxidisation and tarnishing. Here is how to keep your jewellery's natural shine.
- Clean your jewellery with a microfiber cleaning cloth - ideally weekly. It should remove stains and oxidisation. However, if the piece of jewellery has intentional dark details, using such cloth may remove some of them as well, so please use the cleaning cloth carefully on a small area before applying it to the entire item.
- Store the jewellery in a box, drawer or in a closed ziplock-type plastic bag, it will prevent the tarnishing and eventual scratches.
- Taking a shower with your silver jewellery is allowed and even recommended. Water and soap will help keeping the silver clean.
- When using cleaning products (for example doing the dishes), it is recommended taking off all jewellery. Chemicals in the cleaning products may harm the jewellery and can cause tarnishing.
- Entering to the sea or the swimming pool with jewellery is not recommended, the chlorine and the salt water can damage the silver.
- Avoid any contact with perfume, or lotions.
- In the summer, silver jewellery will tarnish quicker then usual, causing by the oxidization it our sweat and the humidity in the air.
1 — CLOTHING
OVERSIZED PULLOVER HOODIE
HYBRID CUSTOM JACKET
2 — JEWELLERY
All of our rings are presented in EUROPE sizes.
- if your finger size is unknown, you can measure the inside diameter of an existing ring (in mm), and convert it to EU size using the chart below.
- if you do not own any other rings, the most accurate way to reveal your finger size is by measuring it at any jeweller / jewellery store.
- choose your regular ring size, our rings are 100% size accurate.
how to select the correct ring size?
please note that all ring sizes are based on the interior diameter of the ring in mm (millimeters).
the below table gives you all conversions between EU/US/mm sizes:
The e-commerce site www.ark8.net and us.ark8.net (the 'Sites') is online site selling clothes and accessories under the “Ark/8” brand (the 'Product') which belong to LEVEL UP WEAR S.A., whose registered offices are at
Registration no. BE 0890 015 382
Internet users wishing to buy Ark/8 Products are referred to in these General Terms and Conditions as 'the Customer'.
By ordering any Product offered on the Sites, the Customer is presumed to have consulted the General Terms and Conditions as set out in section 2 and accepted them expressly.
Validating an order form is deemed to be equivalent to an electronic signature which has the same value between the Parties as a written signature and serves as evidence that the order is complete and proper and that the amounts due may be claimed in performing that order.
The contract for sale may be concluded in French or English, as the Customer wishes.
1 — SCOPE OF APPLICATION
The present General Terms and Conditions govern the rights and obligations of the Parties arising out of the online sales of Products offered on Sites belonging to LEVEL UP WEAR S.A., Belgium. Although the Sites are aimed at the EU, the US, Canada, Asia, Africa, Australia and New Zealand among others we can provide all its services from Belgium, and the contract between the Parties will be deemed to be performed in Belgium, dispatching to different countries.
These General Terms and Conditions apply to all Products sold via the Sites, and prevail over any and all other terms and conditions. They may not be altered without our express prior consent in writing.
2 — CAPACITY IN LAW AND ACCEPTANCE
Anyone wishing to buy Products must have capacity to act in law. Should anyone be declared without capacity, they may not buy any Products on Ark/8 Site and therefore acquire the capacity of Customers. They must then purchase via their lawful representatives.
The Customer accepts these General Terms and Conditions expressly by clicking on a tick or putting a cross against the words “I agree with the Terms & Conditions”.
The Customer has been able to download and print these General Terms and Conditions.
3 — PRODUCTS
Products offers are as they appear on the Sites at the time the Customer introduces their order subject to those Products being available.
We agree to make every effort to deliver all orders.
We cannot however be held liable for Products not being available or for any losses which might arise as a result. Should one or more Products in an order not be available, we will inform the Customer via e-mail or in writing that it has cancelled his or her order wholly or in part or split it.
Should Products be found to be unavailable and the Customer is informed of this but they have already paid for their Products, we will ask its bank or credit card issuer to refund the amount paid for the products in question immediately, informing the Customer by e-mail accordingly. How fast the refund is actually made depends on how the Customer chose to pay when making their purchase. If they paid by credit card, the refund will appear on the next following monthly statement for that credit card. Should the Customer find the refund is taking an abnormal amount of time, they are advised to contact their bank.
We will in any case make the refund within 30 days.
All Products offered for sale on Sites are described in good faith and conscientiously and as accurately as is possible; but the photographs on the website are of no contractual value whatsoever. We cannot accept any liability for any errors which may appear in the descriptions of the Products or photographs, including slight variations in colour, dimensions, and/or small details such as labels.
4 — PRICES AND INVOICING
Prices are those as shown on the Sites at the moment the Customer places their order. Prices may vary from one Site to another, as they are aimed at different countries and are subject to different rules, including on VAT. The prices which apply to the Customer are those stated on the Site aimed at the country from which the Customer places their order. Customers must place their orders from the country in which they are usually resident / want the items delivered. Orders cannot be placed in one country for delivery to another.
Prices stated during the purchasing process are expressed in euros and include VAT and administrative costs unless expressly stated otherwise on the EU website. Prices stated during the purchasing process are expressed in dollars and do not include VAT or any other taxes, nor administrative costs, on the US website.
Product and service prices do not include transport costs: these will be charged separately, and the Customer must pay them in addition to the purchase price. Any discount the Customer is allowed will be deducted from the price separately.
We reserve the right to alter selling prices and transport costs at any time, although the Products purchased and costs will always be invoiced at the prices stated in the e-mail which confirms the order. These are the prices that applied at the time of purchase, provided the Products were available.
The Customer agrees to receive its invoices electronically and we will not provide hard copies of the invoices.
Products will remain LEVEL UP WEAR’s property until such time as the Customer pays for them in full, i.e. until they pay the purchase price and costs in full.
5 — PAYMENT METHODS
Purchases can only be paid for online, by Visa, MasterCard, American Express, and Paypal. The Customer's bank account will be debited once the purchase has been confirmed, and payment will not take effect until such time as the Customer's bank has given its consent to LEVEL UP WEAR. Should the Customer's bank refuse payment, the order will be refused automatically.
The Customer warrants they are authorised to make payments by one of the payment methods as stated above, and that there are sufficient funds in the bank account linked to the credit card to cover all the costs arising out of the transaction, failing which LEVEL UP WEAR may refuse the order.
LEVEL UP WEAR uses Stripe to handle payments online. Stripe is a market leader in the field of secure payments online, and the security system it uses is one of the most secure and reliable in the world. LEVEL UP WEAR has no access to its Customers' confidential payment details, nor does it keep them.
LEVEL UP WEAR reserves the right to refuse any order from a Customer with whom it is in dispute or who has brought a dispute in the past. LEVEL UP WEAR may also refuse an order should the Customer not have paid for a previous order, wholly or in part.
6 — PRODUCT ORDERS
Not withstanding any evidence the Customer may have in writing, it is expressly agreed that data registered in LEVEL UP WEAR’s IT systems, those of its hosting partners or Internet payment partners alone shall constitute evidence of the communications, the content of the orders and the entire transactions which have taken place between the Parties.
To place an order, the Customer goes to the heading of their choice, chooses the color and size they wish to receive and then click on ‘Add to cart’. This puts the article selected in the ‘cart’. The Customer can correct their order as long as they are in the ‘cart’. If the Customer wishes to confirm their order, they must select a delivery and payment method. The total amount that must be paid is stated clearly throughout the whole of the billing process. Once the payment process is completed, the order is now final and cannot now be changed.
The Customer will be sent an initial e-mail confirming their order once they have made their purchase in any case. They will then get a second e-mail when their order is dispatched.
7 - DELIVERIES
When confirming their order, the Customer can choose delivery to a given address (home, work, or other).
Should the Customer opt for delivery to a given address, we will do our best to ensure that that order is dispatched to that address within a few days of confirming the order. The carrier will attend that address between 08.00 and 18.00 on working days and will hand over the package(s) to the addressee or anyone else present at that address. If no-one is there, a message will be left in the mailbox of the address stated which can be used to either retrieve the package at the post office mentioned on the message, or for another attempt to deliver, either to the same address or to another address or to one of the collection points.
Should the Customer fail to arrange for redelivery within three weeks of confirming the order, or should they be out when that redelivery is made, the order will be returned to LEVEL UP WEAR automatically, who will then contact the Customer to arrange for the order to be delivered, in which case the Customer may be asked to pay additional delivery costs.
Products ordered will be delivered to the delivery address as stated by the Customer during the ordering process and then subject to the terms and conditions described therein.
Orders can be delivered to most addresses worldwide, although due to licensing restrictions we are sometimes unable to service certain countries. For the US and Canada, please use us.ark8.net. For the EU, UK and the rest of the world, please use ark8.net. LEVEL UP WEAR reserves the right to split orders into one or more deliveries as Products are available. Each delivery will be notified by e-mail. Deliveries will be accompanied by a delivery note which also gives details of the goods delivered.
In case of pre-orders, Pre-order items have an estimated shipping date listed on the product page. You will also receive an e-mail with the estimated shipping date when you place your order. Pre-order shipping dates are estimates however, and could change due to manufacturing or other delays. Please note that if your order includes a pre-order and a stock item, we reserve the right not to split the deliveries but to deliver the whole order when the pre-order arrives.
Should a delivery go missing during the delivery process, and the provisions of this article are complied with, LEVEL UP WEAR will send a new shipment entirely at its expense if the Product is still available or refund the value of the order including transport costs. The risks of loss and/or damage pass to the Customer when the order has been dispatched.
8 — RIGHT TO REVOKE AND RETURNS
Unless the Sites expressly state otherwise, the Customer may notify LEVEL UP WEAR within 14 calendar days of receiving the Product that they wish to exercise their right to revoke without being liable to pay any damages on that account and without having to give any reasons.
Should a Customer notify LEVEL UP WEAR that they wish to revoke their contract to buy, they must do so within 14 calendar days of receiving the Product as above.
If the Product has already been delivered to the Customer, the Customer can exercise their right to revoke by writing an email to email@example.com.
Orders can always be found under ‘My account’ at ‘My orders’. The Customer can request a 'Return' for the order concerned by following the procedure on our shipping/returns page.
The customer can also choose to cancel the complete order by sending an email to firstname.lastname@example.org and including the following information: order number, date of order, shipping address & products (including the name, color and size of each item) and their quantity.
The right to revoke in respect of Products delivered only applies provided the Product is also actually returned within 14 calendar days of the Customer notifying LEVEL UP WEAR that they wish to revoke their purchase. LEVEL UP WEAR will be aware of this as soon as the Customer has followed the return procedure in full and obtained a return number. The Product revoked must be sent back as new in its original packaging, in perfect condition and accompanied by the original sales invoice. Any returns for which the sender cannot be identified will be refused. After the 14 calendar days, LEVEL UP WEAR can no longer accept returns and will return them to the sender. No returns can be accepted physically via Ark/8 shops. Returns must be sent to the address below, which is also stated clearly on the return document.
The costs and risks involved in returns will be borne by the Customer. Customers may send returns back to us at their own cost, with a carrier of choice. We offer free return shipping for a selection of countries in certain timing and conditions.
Purchases will be refunded within 14 calendar days of LEVEL UP WEAR receiving returns in good time, provided all conditions as specified above have been strictly complied with. Under no circumstances can the amount repaid ever exceed what the Customer actually paid.
Purchase will be refunded within 14 days of cancellation. LEVEL UP WEAR reserves the right to postpone refunds until the goods have been received.
Such refunds will be made as follows: If a Customer has paid for their order by credit card, having examined the products returned, the credit card the Customer used to pay for the products returned will be credited, less the sums due or the sales vouchers or discounts used to pay for the order. The Customer will be refunded in accordance with the procedures agreed with the bank which issued the card. If the Customer paid for their order by some other form of payment, the refund will be made by being credited to the bank account number they stated on the return voucher.
Find more information on returns in our Returns Policy.
9 — STATUTORY WARRANTY & COMPLAINTS PROCEDURE
LEVEL UP WEAR warrants that the Products offered for sale do not suffer from any visible or latent defects which render the Product impossible or dangerous to use.
This warranty is without prejudice to the statutory rights the Customer has under their national legislation.
The Customer is guaranteed against any non-compliance which exists when a Product is delivered and which manifests itself within two years of being delivered. This two-year period will be suspended for as long as it takes to repair or replace the product or should LEVEL UP WEAR and the Customer be involved in negotiations with a view to settling matters amicably.
Customers must contact Customer Service should they wish to invoke this warranty immediately, and must notify LEVEL UP WEAR of the non-compliance via Customer Service in writing in any case within two months of discovering the defect.
They must get in touch via email@example.com.
Under no circumstances does the warranty apply to Products which are damaged intentionally or by the Customer's negligence; nor does it apply if the damage is due to sleet, transport or incorrect use.
Customers can contact Customer Service if they have any queries as to the warranty.
If the customer has a complaint, they can contact Customer Service via firstname.lastname@example.org. We will review your complaints on working days from 9 a.m. to 5 p.m. We will make every effort to answer all your questions within 24 hours.
Providing this warranty and customer support is important to LEVEL UP WEAR. Therefore, all acts that may negatively affect customer service are forbidden, such as reselling the Products, relabeling the Products or exporting them outside the European Union for commercial purposes. The Products are sold for private purposes only.
The costs incurred by LEVEL UP WEAR for the verification of compliance of prohibition of export for commercial purposes outside of the European Union will be borne by the Customer in case of infringement. LEVEL UP WEAR also reserves the right to suspend or even refuse a sale if there is a prima facie indication that the prohibition is not respected.
10 — INTELLECTUAL PROPERTY RIGHTS
All elements (referred to hereinafter as the 'Elements'), including texts, the database with all data published on the website, the layout and graphic design of the web pages, the sales catalogue, photos, images, video and music on the Sites are protected by copyright, database rights, trademark rights, patent rights and all other forms of intellectual property rights worldwide, and thus remain the exclusive property of LEVEL UP WEAR as well as its respective owners when third-parties are involved. They may not therefore be copied, published, imitated or used in any other way in any form whatsoever without LEVEL UP’s prior consent in writing. Such consent must be obtained in writing, unless LEVEL UP WEAR itself has made it possible to share certain Elements via social networks, in which case consent will be limited to the specific Elements and social networks for which LEVEL UP WEAR has made it possible to share them. Any infringements of this will be pursued in the courts.
11 — LIABILITY
LEVEL UP WEAR cannot under any circumstances be held liable for any losses suffered directly or indirectly (loss of use, loss of profits, loss of opportunity etc.) arising out of using the Sites or of their being unavailable. It cannot be held liable for any damage to the Customer's systems incurred through visiting the Sites including being hacked or computer viruses.
LEVEL UP WEAR cannot be held liable for any errors which may be in photographs or text used in describing products on Sites.
LEVEL UP WEAR cannot be held liable for not delivering orders because products are out of stock or for reasons beyond its control, including circumstances of force majeure, including disturbances of or suspension of transport, post or communications services, in the event of flood or fire, accidents or damage inherent in using the network.
In any cases where LEVEL UP WEAR is or could be held liable, LEVEL UP WEAR’s liability will be limited to the amount the Customer actually paid for the order concerned.
Whilst LEVEL UP WEAR tries to ensure that all details, descriptions and prices which appear on the Sites are accurate, errors may occur. If LEVEL UP WEAR discovers an error in the price of any Products which the Customer has ordered LEVEL UP WEAR will inform the Customer of this as soon as possible and give the Customer the option of reconfirming the order at the correct price or cancelling it. If LEVEL UP WEAR is unable to contact the Customer the order will be cancelled. If the Customer cancels and has already paid for the Products, the Customer will receive a full refund.
12 — DISPUTES AND GOVERNING LAW
Should any disputes arise between the parties concerning the agreement, the courts of the judicial district of Brussels will have exclusive jurisdiction to hear the case.
The agreement between the parties is governed by Belgian law.
13 — CONTACT AND SETTLEMENTS OF DISPUTES
Should they have any queries concerning their purchases, Customers can contact LEVEL UP WEAR via email at email@example.com. LEVEL UP WEAR warrants it will offer Customer answers within five working days.
14 — VARYING GENERAL TERMS & CONDITIONS OF SALE AND NULLITY
LEVEL UP WEAR may amend the present General Terms and Conditions at any time, including to comply with its statutory obligations. Changes notified via the Website will apply to all subsequent offers and orders.
LEVEL UP WEAR reserves the right to alter the design and content of its website at any time. Customers are entirely at liberty to deactivate their accounts if the General Terms and Conditions or the layout or content of the website are changed. They can do this by going to the "My Account” section of the Sites and then clicking on “My Personal Details".
Should any court decision result in any of the article(s) or paragraph(s) of the present General Terms and Conditions being null and void or unenforceable, that will not affect the validity or enforceability of the other articles and paragraphs of the present General Terms and Conditions or the agreement between the parties.
15 — PRIVATE POLICY — PROTECTING PERSONAL LIFE & PROCESSING PERSONAL DATA
WE ARE LEVEL UP WEAR, S.A., registered by the Belgium Banque Carrefour des entreprises under the number BE 0890 015 382 and we process your personal data as joint controllers. This means that we are jointly responsible for how we process and protect your data.
WE WILL USE YOUR DATA TO, among other purposes, to manage your registration as a user, to manage your purchases of products or services, to respond to your queries, and, if you wish, to send you our customised communications. WHY ? Because we have legal standing to process your data for various reasons. The main one is that we need to process them to perform the contract that you accept with us when you register and when you make a purchase or enjoy any of our services or functionalities, although other reasons also enable us to use them, such as our interest to respond to your queries or the consent that you give us to send you our newsletter, among others.
WE SHARE YOUR DATA WITH service providers who provide us with assistance or support, these being companies in LEVEL UP Group or third party collaborators with whom we have reached an agreement, both inside and outside the European Union.
YOU HAVE THE RIGHT TO access, rectify or delete your personal data. In certain cases, you are also entitled to other rights, such as, for example, to object to us using your data, or to their portability, as explained in depth below.
We invite you to read our full Privacy and Cookies Policy below to understand in depth the manner in which we will use your personal data and your rights over your data.
* * *
In this Privacy and Cookies Policy, you will find all relevant information applicable to our use of our users' and clients' personal data, regardless of the channel or means (online or in person) of LEVEL UP WEAR that you use to interact with us.
We are transparent about what we do with your personal data, for you to understand the implications of the way in which we use your data, and the rights you are entitled to in relation to your data.
We permanently make available for you all the information included in this Privacy and Cookies Policy, that you can check when you consider appropriate, and in addition.
You will also find further information on each processing operation of your data as you interact with us.
When we speak about our Platform, we refer, in general, to any of the channels or means, digital or in person, you may have used to interact with us. The main ones are:
- Our Websites, www.ark8.net and us.ark8.net
- Our ARK/8 App, this is, including both the mobile application you installed on your mobile device and others we may use in our stores.
- In person, in any of our ARK/8 store when we will have one.
1 — WHO IS THE CONTROLLER OF YOUR DATA ?
Your data controller is LEVEL UP WEAR, S.A., company currently operating worldwide the sale of LEVEL UP WEAR and ARK/8 brand products :
o Postal address : 25, Rue du Sceptre 25, 1050 Bruxelles, Belgium.
o E-mail address of the Data Protection Officer: firstname.lastname@example.org
This means that we regulated and are responsible for processing and protecting your personal data.
2 — WHY WE PROCESS YOUR PERSONAL DATA ?
Depending on the purpose for which we process your data from time to time, as explained above, we need to process one or other data, which will in general be, depending on each case, as follows:
- your identity data (for example, your name, surname, language and country from which you interact with us, contact data, etc.);
- economic and transactions information (for example, your payment or card data, information on your purchases, orders, returns, etc.);
- connection, geolocation and/or browsing data (if you interact with us from your mobile phone, for example);
- commercial information (for example, if you have subscribed to our newsletter),
- information about your tastes and preferences.
Remember that, when we ask you to fill in your personal data to afford you access to any functionality or service of the Platform, we will mark certain fields as compulsory, since these are data that we need to be able to provide the service or afford you access to the functionality in question. Please take into account that, if you decide not to make such data available to us, you may be unable to complete your user registration or may not be able to enjoy those services or functionalities.
Depending on how you interact with our Platform, i.e., depending on the services, products or functionalities that you wish to enjoy, we will process your personal data for the following purposes:
1. To manage your registration as user of the Platform
If you decide to become a registered user of our Platform, we need to process your data to identify you as a user of the Platform and grant you access to its various functionalities, products and services available to you as a registered user. You may cancel your registered user account by contacting us through Customer Support.
2. For the development, performance and execution of the purchase or services contract that you executed with Us on the Platform
This purpose includes processing your data, mainly:
- We contact you for updates or informative notices related to the contracted functionalities, products or services, including quality surveys and to be able to establish the degree of customer satisfaction with the provided service;
- To manage payment of the products that you purchase, regardless of the payment procedure used. For example:
- If on purchasing any of our products through the Website or the App, you opt to activate the functionality of save your card data for future purchases, we need to process the indicated data for activation and development of that functionality. Consent to the activation of this functionality enables your autocompleted payment data to appear in subsequent purchases so that you do not need to introduce them in each new process, and these data will be deemed valid and effective for subsequent purchases. You may change or cancel your cards at any time through the section on payment information, either of your Website registered user account, or of the Wallet functionality of the App.
- If you use the Wallet functionality of the App to pay your face-to- face purchases, we need to process your data to activate it, so that you may start your purchases at the brick-and-mortar stores enabled for the purpose.
- Activate the necessary arrangements in order to control and prevent potential fraud against you and against us during the purchase process. If we consider that the transaction can be fraudulent, this processing may cause the blocking of the transaction.
- To manage potential returns after you have purchased and manage requests of availability information for articles, reservations and/or pre-orders of products through the Platform, or provide you the services related to the functionality Personal Tailoring, depending on the availability of such options from time to time.
- For invoicing purposes and to make available to you the tickets and invoices of the purchases you have made through the Platform.
- To ensure that you are able to use other available functionalities or services, such as the purchase, management and use of the Gift Card or of the Gift Voucher.
3. To meet requests or applications that you make through the Customer Support channels
We only process the personal data that is strictly necessary to manage or resolve your request or application.
4. For marketing purposes
This purpose includes the processing of your data, subject to your consent, mainly for:
- If and when you subscribe to our Newsletter, we will process your personal data to manage your subscription, including to send customized information on our products or services through various means (such as e-mail or SMS). We may also make available to you this information through push notifications in case you have activated them in your mobile device.
- Accordingly, please take into account that this data processing implies analysis of your user or customer profile to establish your preferences and therefore which products and services are most fit to your style when sending you information. For example, based on your purchases and browsing history (i.e., depending on the articles that you clicked), we will make you suggestions on products that we believe may interest you and, if you are a registered user, we will provide you with the "recover cart " functionality. Please read our Cookies Policy for more information.
- Remember that you may unsubscribe from the Newsletter at any time without cost through the "Newsletter" section of the Platform, in addition to through the instructions that we provide you with in each notice. If you do not want to receive push notifications, you can deactivate this option in your mobile device.
- To perform promotional actions (for example, for the organization of competitions or to send the list of items stored to the e-mail you designate). On participating in any promotional action, you authorize us to process the personal data that you have shared with us depending on the promotional action and disclose them through different media such as social networks or the Platform itself. In each promotional action in which you participate you will have available the terms and conditions where we will be providing more detailed information about the processing of your personal data.
To disseminate in the Platform or through our channels in the social networks photographs or pictures that you shared
publicly, provided that you expressly give us your consent for the purpose.
5. Analysis of usability and quality to improve our services
If you access our Platform, we inform you that we will treat your browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with our Platform and thus be capable of introducing improvements in the Platform. Please read our Cookies Policy for more information.
In addition, we occasionally perform quality surveys and actions to know the degree of satisfaction of our customers and users and detect those areas in which we may improve.
The legal terms on which we are permitted to process your personal data also depends on the purpose for which we process them, as explained in the following table:
We process your data because this is necessary on the terms regulating the use of the Platform.
If you opt to use the access or login through a social network, we are legally permitted to process your data on the basis of the consent that you give when authorizing the assignment of your data from the social network.
2. Development, performance and making of the purchase or services contract
We process your data because their processing is necessary for us to make the purchase or services contract with you.
Certain processing of data related to the purchase process is activated only because you request or authorize it, as is the case of the storage of payment (card) data for future purchases or the processing of data necessary to scan the till receipts through the Wallet section of the App or to provide you with the Coming Soon / Back Soon functionalities. In these cases, our processing of your data is supported by your own consent.
We consider that we have a lawful interest to carry out the necessary verifications to detect and prevent potential fraud when you make a purchase.
We understand that the processing of these data is positive for all the participating parties when a purchase is paid and in particular for you, since this allows us to establish measures to protect you from fraud attempts by third parties.
3. Customer Support
We consider that we have lawful interest in answering the requests or consultations raised by you through the existing different contact channels. We understand that the processing of these data is also beneficial to you to the extent that it enables us to assist you adequately and answer to the consultations raised.
When you get in touch with us, in particular, for the management of incidents related to your order or the product/service acquired through the Platform, the processing of your data is necessary to make the purchase contract.
When your consultation is related to the exercise of your rights on which we inform you below, or to claims on our products or services, we are legally permitted to process your data for compliance with our legal obligations.
We are legally permitted to process your data for marketing purposes due to the consent that you give us, for example when you accept receiving customized information through multiple channels, when authorizing the sending of push notifications in your mobile device or when accepting the legal terms and conditions to participate in a promotional action or to publish your pictures on the Platform or on our social networks' channels.
In order to show you customized information, we consider that we have a lawful interest to conduct a profiling with the information that we have about you (such as your browsing, preferences or purchase history) and the personal data that you have provided us, such as the age range or language, since we understand that the data processing of these data is also beneficial to you because it allows you to improve your user experience and access the information in accordance with your preferences.
5. Analysis of usability and quality
We consider that we have a lawful interest in analyzing the Platform usability and the user's satisfaction degree, since we understand that that the processing of these data is also beneficial for your because the purpose is to improve the user experience and provide a higher quality service.
4 — HOW LON WILL KEEP YOUR DATA ?
The time for which we will keep your data will depend on the purposes for which we process them, as explained below:
1. To manage your Platform user registration
We will process your data for the time during which you remain a registered user (meaning, until you decide to unsubscribe).
2. Development, performance and execution of the purchase or services contract
We will process your data for the time necessary to manage the purchase of the products or services that you acquired, including potential returns, complaints or claims related to the purchase of the product or service in question.
Sometimes, we will only process the data until the time when you decide, as is the case of payment (card) data that you requested us to store for future purchases.
3. Customer Support
We will process your data for the time necessary to meet your request or application.
We will process your data until you unsubscribe or cancel your subscription to the newsletter.
If you participate in promotional actions, we will keep the data during a six (6) months period from the end of the action.
5. Analysis of usability and quality
We will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data.
Notwithstanding the fact that we will process your data for the time strictly necessary to achieve the purpose in question as specified above, we will subsequently keep them duly stored and protected with restricted access for the time during which liability may arise for their processing, in compliance with legislation in force from time to time. Once each of the potential actions is time-barred we will proceed to delete the personal data.
5 — DO WE WHARE YOUR DATA WITH THIRD PARTIES ?
To achieve the purposes mentioned in this Privacy and Cookies Policy, we must afford access to your personal data to entities of the LEVEL UP WEAR Group and to third parties that provide us with support in the services that we offer your, i.e.:
- financial institutions,
- anti-fraud detection and prevention entities,
- technological service providers,
- logistic, transport and delivery partners and service providers,
- providers of customer support related services,
- advertising and marketing related partners and service providers.
6 — WHAT YOUR RIGHTS ARE WHEN MAKING YOUR DATA AVAILABLE TO US ?
We undertake to keep your personal data confidential and to ensure that you may exercise your rights. Bearing you in mind, we have agreed that you may exercise your rights free of charge by writing us an e-mail to a single e-mail address email@example.com, simply informing us of the reason for your request and the right that you wish to exercise. If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity.
In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:
- To request us access to the data we have available on you. We remind you that in case you are a Platform registered user you may also consult this information in the relevant section on your personal data.
- To request us to rectify the data that we have available. Please bear in mind that if you are a registered user on the Platform, you may also access the relevant personal data section to change or update your personal data. In any case, please take into account that, on actively making your personal data available to us through any procedure, you guarantee that they are true and accurate and you undertake to notify to us any change or modification of your data. Only the user shall be liable for any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party by reporting erroneous, inaccurate or incomplete information in the registration forms. Please remember that, as a general rule, you must provide us only with your own data, not with those of third parties, other than to the extent otherwise permitted in this Privacy and Cookies Policy.
- To request us the erasure of your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, as we have explained above, or when we are no longer legally permitted to process them.
- To request us to cancel or limit the processing of your personal data, which entails that in certain cases you can request us to temporally suspend the processing of the data or that we keep them longer that necessary when you may need it.
- To provide instructions regarding the storage, deletion or disclosure of your personal data after your death.
If you have given us your consent to process your data for any purpose, you also have the right to withdraw such consent at any time. Some of the manners in which you may withdraw your consent are explained in section 2 where we explain for which purposes we process your data.
When we are legally permitted to process your data due to your consent or to perform the contract, as explained in section 3, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you made available to us in a structured, commonly used and machine-legible format, to be able to transmit them to another entity directly without impediments on our part.
In addition, where the processing of your data is based on our lawful interest, you will also have the right to object to the processing of your data.
Finally, we inform you that you have the right to file a claim before the responsible data protection regulatory authority, in particular, before:
- the Belgian Data Protection Agency (Autorité de protection des données – APD) (https://www.autoriteprotectiondonnees.be );
- the authority of the country in which the country retail company is located:http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
7 — WHAT HAPPENS WHE? YOU PROVIDE US WITH DATA OF THIRD PARITES ?
We offer functionalities or services that require us to process the personal data of a third party that you must provide, such as in the case of activation and sending of the Gift Voucher or the management of the application for the Gift Voucher. If you provide us with personal data of third parties, you warrant that you informed them of the purposes and of the manner in which we need to process their personal data.
8 — CHANGES TO THE PRIVACY AND COOKIES POLICY
We may amend the information contained in this Privacy and Cookies Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform (for example, through a banner, a pop-up or a push notification), or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from any service or functionality. In any case, we suggest you to review this Privacy and Cookies Policy from time to time in case minor changes are made or we make any interactive improvement, taking the opportunity that you will always find it as a permanent point of information on our Website and our App.
9 — INFORMATION ON COOKIES
What is a Cookie?
A Cookie is a small text file that a website stores on your PC, telephone or any other device, with information about your navigation on that website. Cookies are necessary to facilitate browsing and to make it more user-friendly, and they do not damage your computer.
While this Policy uses the general term “Cookies”, as they are the main method for storing information used by this website, the browser's "Local Storage" space is also used for the same purposes as the Cookies. All the information included in this section is also applicable to this "Local Storage".
What are Cookies used for on this website?
Cookies are an essential part of how our website works. The main purpose of our Cookies is to improve your browsing experience. For example, they are used to remember your preferences (language, country, etc.) while browsing and on future visits.
What are Cookies NOT used for on this website?
We do not store sensitive personal information, such as your address, your password, your credit or debit card data, etc. in the Cookies we use.
Who uses the information stored in Cookies?
The information stored in the Cookies from our website is used exclusively by us, except for those identified below as "third-party cookies", which are used and managed by external entities to provide services requested by us to improve our services and the experience of the user when browsing our website. The main services for which these "third-party cookies" are used are to obtain access statistics and to guarantee the payment transactions that are carried out.
How can I avoid using Cookies on this website?
You may restrict, block or delete the Cookies from this website at any time by changing the configuration of your browser following the steps indicated below. While the settings are different in each browser, Cookies are normally configured in the "Preferences" or "Tools" menu. For further details on configuring Cookies in your browser, see the "Help" menu in the browser itself.
Which particular Cookies does this website use and for what purpose?
The chart below shows the Cookies, tags and other similar devices used by this website, together with information on the purpose, duration and management (proprietary and by third parties) of each one of them.
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