1 — SHIPPING INFORMATION 

 DELIVERY OPTIONS  

 You are currently on the Ark8 website for Europe and the rest of the world (except North America which can be found at us.ark8.net). An order placed on the ark8.net website can only be shipped to the countries in the list below. All the information below is pertaining to shipping information within this region. If you wish your order to be delivered to an address in the US or Canada, please check us.ark8.net. 

We offer free ground standard shipping on all orders to the Benelux, France, Germany and the United Kingdom.

An express, tracked option is also available at a cost.   The following rates apply:

 

Andorra 19.90€	Austria 14.99€	Australia 50.00€	Belgium 9.99€
Bosnia And Herzegovina 19.90€	Bulgaria 19.90€	China 39.99€	Croatia 19.90€
Cyprus 19.90€	Czech Republic 14.99€	Denmark 14.99€	Estonia 19.90€
Finland 19.90€	France 9.99€	Germany 9.99€	Hungary 19.90€
Iceland 19.90€	Ireland 14.99€	Japan 39.99€	Latvia 19.90€
Liechtenstein 19.90€	Lithuania 19.90€	Luxembourg 9.99€	Monaco 9.99€
Montenegro 19.90€	Netherlands 9.99€	New Zealand 50.00€	Norway 19.90€
Poland 14.99€	Serbia 19.90€	Slovakia 19.90€	Slovenia 19.90€
South Korea 39.99€	Spain 9.99€	Sweden 14.99€	Switzerland 14.99€
Romania 19.90€	United Kingdom 9.99€	Ukraine 19.90€

DELIVERY RULES AND RESTRICTIONS  

-   An order placed before 3 p.m. (Monday to Friday) will be shipped the same day.

-  An order placed on Friday afternoon after 3pm, or during the weekend, will be shipped on Monday.

-  Our carriers do not deliver on Saturday, Sunday, and holidays.

-  If you have not received your delivery within the number of days shown for your country in the table above, please track your order or contact our customer care team: customerservice@ark8.net 

 

TAXES AND DUTIES

All orders are shipped on a ddp basis (delivery duty paid) for the European Union. All other countries are subject to local taxes and/or import duties, which are levied by your local customs authority. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country shipping to.

 

2 — RETURNS POLICY 

CONDITIONS

What matters to us is that you are completely satisfied with what you purchase on the ARK/8 store. 

If you are not happy with your purchase for any reason, you can of course return your order and be refunded. Just make sure you do it within 14 days of receipt (counting from the day after you received your order) and that the product is in its original condition and packaging. This implies that the products must be :

-  unworn, unwashed, undamaged;

-  with its price tag and brand label;

-  complete (i.e. together with all items such as a belt, keychain etc. which came with the original product, free gifts received with the product and if the items was part of a bundle or a special promotion, the other items that were part of the bundle or special promotion must be returned as well);

-  placed in the packaging in which you received it; 

We reserve the right to refuse returns if the items do not comply with this requirement.

Returns outside the 14-day time frame may be accepted solely at the discretion of Ark/8.

If you would like to exchange an item, please follow the return procedure for your original item and then place a new order on our store for the new item. We do not process exchanges directly. 

Here after are the following steps you should follow to complete your return,

PROCEDURE

Step 1

If you have received an item that you did not order or a faulty item, please send us an email at customerservice@ark8.net with as many details as possible (such as pictures of the faulty items) and we will happily help you further. If the item is proven to be faulty under our responsibility, you may not have to send it back to us.

If you are returning an item that doesn't fit, or that you are simply not happy with, you don't need to contact us. Instead please follow this link to download our returns form. Please fill print it out and full it in.

Step 2

Please put the item in its original packaging and make sure it's sealed properly.

Any returns for which the sender cannot be identified will be refused, so make sure you always enclose the return form from STEP 1 in the box.

Step 3

Please send the package at the following address :

Ark/8 

c/o DistriMedia Temse

Schoenstraat 14

Warehouse 5

9140 Temse

We recommend you use a tracked mail service as we cannot be held responsible for any loss or damage that would occur at that stage.

Please note that for all returned items the shipping cost will be at your charge. As explained above, if the item is faulty or you received it due to a mistake on our side, you should not return it but will get a refund instead after contacting our customer service. 

As mentioned above we reserve the right to refuse returns if the items do not comply with our requirements.  In this case, it will not be sent back to you and the original shipping cost is non-refundable.

 

3 — REFUND 

Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us.

 Be sure to also factor in the ship time for your return to be delivered to us.

You will receive e-mail updates from us to help track the progress of your return.

The refund will be credited to the original payment method used to place the order.

If a discount was applied to your original order, the amount refunded will be adjusted if necessary.

If you have any other questions about returns please feel free to email us at customerservice@ark8.net