Terms & Conditions

Orders shall be placed exclusively via the Internet on https://ark8.net.

The customer may place orders only via the website or by email.

To be able to purchase a Product when placing his first order on https://ark8.net, the Customer must open a customer account and complete a form with a number of required fields considered as information necessary for the management of said order and the commercial relations, so that his order can be taken into account.

During registration, the buyer must choose a Username (e-mail address) and a personal and exclusive password. He shall be solely responsible for their confidentiality. He may change the Username or password at all times by following the instructions provided on the website. In placing an order, the buyer shall accept that the data provided after he has entered his Username and password constitute proof of his identity and can be used for the procedures for invoicing and delivery.

Non-emancipated minors do not have the legal capacity to contract. Data collection among minors shall require the consent of parental authority.

ARK/8 draws the Customer’s attention to the fact that ordering on the Website is secure.

The Customer must verify carefully the Product(s) ordered, the quantities ordered, and the place where the Order is to be delivered.

If ARK/8 Ltd accepts the Order, it shall notify said acceptance by issuing an Order Confirmation sent to the Customer at the latter’s e-mail address.

The sale shall be final only after the order confirmation has been sent to the customer by ARK/8 Ltd, specifying the shipment of the products.

ARK/8 Ltd reserves the right to refuse any order from a customer for a legitimate reason in accordance with the legislation in force.

It shall thus be entitled to refuse any order that is abnormal or placed in bad faith. Furthermore, the company shall be entitled to refuse any order from a customer with whom there is a dispute relating to the payment of a previous order placed with ARK/8 Ltd, or with another merchant.

An Order may always be cancelled by ARK/8 Ltd in case of:

- unavailability of the Product(s) ordered;

- failure by the Customer to pay for the order within the prescribed time;

- force majeure [in particular: unforeseeable delay in deliveries or defective deliveries from suppliers];

An Order may always be cancelled by
ARK/8 in case of:- unavailability of the Product(s) ordered;- failure by the Customer to pay for the order within the prescribed time;- force majeure [in particular: unforeseeable delay in deliveries or defective deliveries from suppliers];

Owing to the specific nature of the Internet, the company does not guarantee the availability of all products on its website in real time. If one of the products is temporarily or definitively unavailable, the company shall inform the Internet surfers accordingly via its website or by sending an email to a valid e-mail address provided by the customer. The company will then propose to replace the ordered product by an equivalent product (in terms of quality and price), a credit note, or the right of rescission (cancellation of your order).

To be taken into consideration, a request to cancel an order must be made before the products are shipped, and at the latest one hour after the registration thereof. No cancellation will be possible beyond that deadline.

In accordance with UK law, any non-professional customer, who falls under the consumer protection legislation in force in the UK, shall be entitled to notify ARK/8 Ltd that he cancels his purchase within 28 days.

The request must be notified beforehand by sending an email to customerservice@ark8.net

To that end, the customer undertakes to return his order under the same conditions as those applicable to the shipment, accompanied by a return form within the aforementioned time limits.

The product shall be returned by clicking on https://explore.ark8.net/returns to create your free returns label.

Opened, unsealed, dirty, incomplete, damaged or non-compliant items are not entitled to the right of return. In such a case, you shall remain the owner of the product. If you wish, the product will be sent back to you and the shipping charges shall be at your expense.

The items must be returned to the following address:

ARK/8 Ltd C/O Synergy Retail,

Crow Lane Industrial Estate,

Ravens Way,

Northampton NN3 9UD

UK

The right to withdraw shall not apply to items made at the consumer’s specific request or which are clearly customised (choice of customised postal code and colour (pull or code).

If the Order is withdrawn, payment already made by the Customer and collected by the Company shall be reimbursed according to the same method of payment chosen by the Customer, less shipping expenses, and to the exclusion of any compensation or damages, in accordance with the legal provisions in force in the Benelux countries, i.e. within a maximum period of 30 (thirty) days as of the day following the one on which the Customer transmitted his Order;

To benefit from this practical, safe and rapid service, the Customer shall provide his IBAN account number on the dispatch slip that accompanies the returned items.

All the prices of items shall be indicated in Euros, exclusive of all taxes, and exclusive of shipping and handling charges.

Any change in the applicable rate of VAT could be passed on to the prices of the products.


ARK/8 may have to change its prices at all times, but shall ensure that the products are invoiced on the basis of the rates in force at the time the order was booked, subject to availability on that date and receipt of actual payment.


ARK/8 shall moreover have the option of claiming higher damages when it can prove the scope of its loss.

The products and items sold shall remain the property of ARK/8 until the price is paid in full.

Payment in full must be made when placing the order.

Payments shall be made by bank card, through the secure system PAYPAL that encrypts all the information relating to the use of the card during the online payment transaction via the website, or by Carte Bleue, Maestro, MasterCard, or Visa.

During payment, the buyer must indicate the name of the card holder, as well as the number of the card, its expiry date and the cryptogram thereon (3-digit code used for transaction security purposes).


ARK/8 may not be held liable for the consequences of any use of the credit card, fraudulent or otherwise, by a third party, in particular in case of message interception.

The buyer is also advised to provide a telephone number where he can be easily reached.

The credit card shall be charged after you have been invoiced for your items.

In case of a dispute relating to the payment, only the payment service provider may be held liable.

You can choose to pay using Klarna.

Klarna will provide you with specific payment terms.

For further information or questions regarding your payment, please visit Klarna's website or contact Klarna's customer service.

The website ark8.net uses one of the most advanced security systems at this time to provide optimal protection for all sensitive data relating to the means of payment.


ARK/8 at no time has access to the surfer’s banking details. That is why his particulars will be requested for every new order.

To guarantee buying with complete security
ARK/8 has put in place all the procedures necessary for your protection against fraudulent use of your bank card:- Secure payment website;- Checking and blocking of orders identified as fraudulent;- Checking and blocking of IP addresses identified as fraudulent;

If you detect a fraudulent debt on your bank account, contact your bank immediately.

ARK/8 ships worldwide.

The normal delivery period is about 3-10 working days [unless indicated otherwise on the website] and is provided for information only.

We do not deliver to hotels or public places.

It is important to specify the delivery method when the order is placed.
ARK/8 may not be held liable in case of error.

The buyer shall be required to verify the state of the packaging of the goods and of the contents upon delivery of the order.

The packaging may have been damaged or the contents may have been partially or totally stolen or an error may have occurred when preparing the shipment.

In case of complaint concerning any defects or shortcomings (missing product, damaged parcel, broken products, etc.), the surfer must mention his observations accompanied by a photo, first by sending an e-mail to Customer Service at customerservice@ark8.net, but also, within the 2 days that follow, by letter with acknowledgement of receipt, to company headquarters: ARK/8 Ltd, 5-25 Scrutton Street, London, EC2A 4HJ, UK.

If one or more parcels were lost by one of our transport service providers, please inform us as promptly as possible by sending an e-mail to Customer Service at customerservice@ark8.net.

The company shall conduct an inquiry of the services concerned.

We only provide tracked, courier shipping. Too many parcels get lost when using cheaper services, and we prefer to avoid any potential disappointments.

Shipping rates will be calculated at checkout.

For any technical problem or request of information, contact Customerservice@ark8.net within a period of 28 days, after the delivery date by registered letter or by e-mail to ARK/8. No complaint shall be taken into consideration, no items taken back, and no discount granted beyond that deadline.

A product may be returned only after a prior complaint and request and if the buyer follows the instructions of Customer Service.

Slight differences in quality, colour, width, weight, manufacturing or design may not entail refusal of the merchandise.

Justified complaints shall entail the return or replacement of the merchandise, but without compensation for direct or indirect damages.
If an item under guarantee is returned, it must be returned in its original packaging, accompanied by any accessories, instructions for use and documentation, and the e-mail of consent for the return from Customer Service of ARK/8.

Any incomplete return or where the packaging is damaged will be refused and sent back to the customer at the latter’s expense.

Upon ascertaining that the product does not conform to the offer, ARK/8 shall proceed to exchange it with a product of the same reference and of the same or superior quality, depending on availability. In such a case, the buyer will have the option of asking for reimbursement.

If the product is not available, ARK/8 will proceed to reimburse the price [exclusive of shipping charges].

The photographs, product datasheets, dimensions, colours presented on the website and tests illustrating the products shall be as faithful as possible to the items that are sent to you. ARK/8 cannot however be held liable for minor differences [imprecisions, errors or omissions].

ARK/8 shall not be held liable either for the non-performance of the contract in the event of an unforeseeable or insurmountable event by a third party to the contract [disturbance, total or partial strike, in particular of postal services, means of transport and/or communication, floods, fire, etc. …] or the customer’s fault. ARK/8 shall naturally do its utmost to find a solution to perform the contract as promptly as possible.

ARK/8 shall under no circumstances be held liable for any delay in the execution – or non- execution – of an order, or a delay in or non-performance of a technical or other clause, for reasons beyond its control (depletion of stocks at the suppliers, etc.). In such a case, ARK/8 shall be entitled to delay delivery within reasonable limits or simply to cancel the order.

The products proposed for sale directly by ARK/8 are those which are featured on https://ark8.net, the day that a surfer consults said website and as long as supplies last.

In the online selling process, ARK/8 shall not be held liable for damages resulting from the Internet such as loss of data, hacking, virus, interruption of service and other problems beyond its control.

The contractual or quasi-tortious liability of ARK/8 shall be limited to the reimbursement of the price for the Order and shall not entitle the Customer to any other compensation.

The data provided by the buyer shall be protected in accordance with the personal data protection act. The buyer shall have the right to access and correct the data at all times, by simply going to “My account” on the website.

The Buyer undertakes to communicate the data necessary for the processing of the order and for any other marketing operations without assuming the identity of any other person or using a false name.

ARK/8 shall consequently not be held liable in case of errors or inaccuracies as to the surfer’s delivery address.

By placing an order, the Customer consents to the fact that the Company may store, process and use the data collected from his order to process that order.

The Customer shall authorise the company to engage in commercial solicitation by sending him e-mails concerning its products or services.

If the customer does not wish to receive such information any longer, he can send an e-mail to that effect.

The use of the websites https://ark8.net are reserved exclusively for personal use.

The website and all its elements are protected by the intellectual property rights in force.

All models, texts, comments, works, photos, illustrations and images, whether audio or video, including the underlying technology, reproduced on https://ark8.net, shall be protected by copyright, trademarks, patents, and image rights. They shall be the exclusive property of ARK/8 or its partners.

They shall be the exclusive property of
ARK/8.

Any public reproduction or communication of trademarks, texts, photograph or material disseminated on this website, without the prior, express and written consent of
ARK/8, is strictly prohibited. Any hypertext link referring directly to this website shall be subject to prior, express authorisation.

Our Customer Service is at your entire disposal for any further information or question, at customerservice@ark8.net by e-mail via the contact form on the website.

This contract shall be governed by English law.

In case of disputes, the parties shall try to reconcile themselves.


For private individuals, the competent court in case of a dispute shall be that of the defendant’s domicile or, at the defendant’s choice, that of the place where the product was actually delivered.

If customers encounter a technical problem on the website, they are requested to contact
ARK/8 by sending an e-mail to customerservice@ark8.net.


ARK/8 will spare no effort to solve the problem as promptly as possible and may not be held liable.

These general terms and conditions of sale were amended on 1 May 2023.